ABS and yellow.ai have added AI-powered chatbots and voicebots to ABS’ My Digital Fleet risk management platform.

This marks an important industry first as no such digital solution has previously been deployed to provide shipping companies with helpful information and support in a conversational manner on a global scale.

yellow.ai’s technology offers ABS My Digital Fleet users data-driven insights from the ocean of information streaming off vessels, increasing efficiency in managing operational risk. The AI chatbot acts as a virtual fleet manager to assist users with critical fleet tracking information, including weather, equipment and fuel monitoring, carbon intensity indicator (CII) monitoring, route optimisation, generating easy-to-view dynamic charts on demand and more through the ABS platform.

“We are proud to be the first in our industry to employ a conversational AI-based virtual fleet manager as part of our My Digital Fleet platform,” said Smarty Mathew John, vice president, of digital solutions at ABS. “As a shared solution for shipowners, ship managers and charterers, this will allow us to provide actionable insights for each stakeholder regarding which vessels from the fleet need their attention and why in a fast, helpful and conversational manner. Questions asked can be as simple as which vessels are not meeting charter party requirements or EEOI targets or have non-functioning critical equipment or where to bunker for lowest fuel cost. There are a lot of possibilities. With yellow.ai, ABS can continue building on its commitment to deliver cutting-edge insights and an unrivaled user experience.”

“Our deployment with ABS shows just how critical a role conversational AI can play in supporting the organisations that are tasked with keeping people and property safe,” said Raghu Ravinutala, CEO and co-founder of yellow.ai. “We are very proud to be working with ABS to take chatbots to the vanguard of their potential while demonstrating how our cutting-edge technology is setting the pace for innovation in the industry and redefining how people interact with an organisation’s intelligence.”